Returns & Exchanges
At Ditalia, we take pride in the quality of our artisanal Italian imports and want you to be completely satisfied with your culinary experience. If your order arrives damaged or incorrect, please reach out to us within 14 days so we can make it right.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and the product to help us process your claim quickly.
Review Process
Our specialists will review your request to ensure it meets our safety and quality guidelines for perishable and non-perishable goods.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing